The Madison Way
By improvingpolice
POLICING THE MADISON WAY
For a great number of years, the following has been
the way of the Madison, Wisc. police department. Leading the way were these two
statements: one of vision, the other of mission.
________________________________________
VISION
We are a dynamic organization devoted to
improvement, excellence, maintaining customer satisfaction, and operating on
the principles of quality leadership. “Closer to the People; Quality from the
Inside Out”
________________________________________
MISSION
We believe in the dignity and worth of all people.
We are committed to: providing high-quality,
community-oriented police services with sensitivity, protecting constitutional
rights, problem-solving, teamwork, openness, planning for the future,
continuous improvement, and providing leadership to the police profession.
We are proud of the diversity of our work force,
which permits us to grow and which respects each of us as individuals, and we
strive for a healthful workplace.
________________________________________
Whenever the actions, practices, or direction of the
department were questioned, the above two statements and the values they
represent was used as a template indicate what the department stood for; “On
This We Stand.” It also let us know when we were not acting according to our values..
In describing the Madison Way, the following points
are primary:
•Hiring smart, educated police officers.
•Seeking diversity in the ranks.
•Using a unique leadership style called “Quality
Leadership [see below].
•Continuously improving all work systems --
everything.
•Softly handling public protest.
•Assigning many officers to neighborhood-level,
community-oriented responsibility and empowering them.
•Conducting on-going surveys of recipients of police
services (“customers”) to know how they were doing.
•Pressing to be ever-closer to people served.
•Asking and generously listening to the community
and those within the ranks on an on-going basis.
Principles of Quality Leadership
1. Improve SYSTEMS and examine processes before
blaming people
2. Have a CUSTOMER orientation and focus toward
employees and citizens.
3. Believe that the best way to improve the quality
of work or service is to ASK and LISTEN to employees who are doing the work.
4. Be committed to the PROBLEM-SOLVING process; use
it and let DATA, not emotions, drive decisions.
5. Be a FACILITATOR and COACH. Develop an OPEN
atmosphere that encourages providing and accepting FEEDBACK
6. Encourage CREATIVITY through RISK-TAKING and be
tolerant of honest MISTAKES.
7. Avoid top-down, POWER-ORIENTED decision-making
whenever possible.
8. Manage on the BEHAVIOR of 95% of employees and
not on the 5% who cause problems. Deal with the 5% PROMPTLY and FAIRLY.
9. Believe in, foster and support TEAMWORK
10..With teamwork, develop with employees
agreed-upon GOALS and a PLAN to achieve them.
11. Seek
employees INPUT before you make key decisions.
12. Strive
to develop mutual RESPECT and TRUST among employees; DRIVE OUT FEAR.
https://improvingpolice.wordpress.com/2015/05/26/the-madison-way/
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment